Last updated: 19 August 2025


At ArtexPunch, we value your time and ensure that both our digital services (vector, digitizing files, color separations, etc.) and physical products (DTF transfers, patches, apparel, caps, labels, etc.) are delivered securely and on schedule.


  1. Digital File Delivery
    • Services Included: Vector files, embroidery digitizing, halftone & CMYK separations, Pantone color separations, and artwork files.
    • Turnaround Time: 12–24 hours (often faster).
    • Delivery Method: Files are sent via email and also made available through our client portal.
    • Guarantee: Instant and secure – no shipping charges apply.
  2. Physical Product Delivery

    We ship worldwide using trusted courier partners (DHL, FedEx, UPS, and other logistics providers).

    • Standard Shipping:
      • Estimated delivery: 10–15 business days (depending on customs clearance).
      • Cost: More economical option for regular orders.
    • Express Shipping:
      • Estimated delivery: 4–7 business days.
      • Cost: Higher, but recommended for urgent or bulk orders.
    • Order Processing Time: Typically 2–3 business days to prepare your order before dispatch.
  3. Customs & Duties

    International shipments may be subject to customs inspections, duties, or taxes as per the laws of the destination country. These charges are the customer’s responsibility and are not included in our product prices or shipping fees.

  4. Tracking Your Order

    Once dispatched, you will receive a tracking number via email. You can track your package on the courier’s website for real-time updates.

  5. Delivery Delays

    While we always aim for timely delivery, delays may occur due to:

    • Customs clearance procedures
    • Weather conditions
    • Courier operational issues

    In such cases, our support team will keep you updated and assist until your package is delivered.

  6. Combined Orders (Digital + Physical)

    If your order contains both digital files and physical products, digital files will be delivered first (within 24 hours). Physical products will follow the shipping timelines mentioned above.

✅ Our Commitment: We strive to deliver fast, safe, and reliable shipping to all our global clients. Whether it’s an urgent digitizing file or bulk apparel shipment, ArtexPunch ensures your order reaches you with care.